Shipping, Returns, and Policies
The goal of Sarah Berry & Company is to create items for your home that will add beauty to your individual space and teach DIYers how to make items for themselves. If you do not see exactly what you are looking for or have a special request, contact me!
Full payment is due before items are shipped. If you have a special request, please contact me before purchasing. All sales are final. No refunds, returns, or exchanges. If there is some unforeseen circumstance that arises, please contact me to work toward a resolution.
Orders for t-shirts, mugs and merchandise are typically are shipped in up to 2 to 5 business days, however, you should always refer to your order confirmation for more detailed information. On occasion, there are delays from shipping companies due to weather that are out of our control. Always feel free to contact firstname.lastname@example.org with questions, and we will do our best to work with you! Tutorials are delivered via email and should arrive within 20 minutes of ordering.
Local pickup may be available for some items, please refer to the shipping options in the cart to determine if the item you selected can be picked up locally. If orders are paid for an not picked up within 48 hours, the item will be put back into inventory, and your payment is then forfeited unless prior arrangements are made. No exceptions!
PLEASE NOTE: ALL SALES ARE FINAL. We cannot issue refunds, exchanges, etc. Please double-check that you have everything in your cart and be certain of your selection before placing your order. Thank you for your understanding!
Damages must be reported to us within 24 hours of the packaging being marked as delivered from the tracking on the USPS or UPS website. If it is past the 24 hours of the package being delivered you will have to submit the claim with the carrier and we will not be able to refund or replace any of the items. We will make arrangements to reship whatever is damaged if there are extra, or will send a refund if it is within 24 hours of it being delivered, but only as long as pictures are given to prove damage and you keep the box and product so the shipping company can process the claim. Without the photos and package, we cannot validate the damage and cannot get a refund for your items being damaged. In those cases, you will need to submit a claim to the shipping company to receive a refund. Email photos and name or order number to email@example.com